Novali

PROCESSING TIME:

We currently have a 3-5 business day processing time (not including weekends). This is the time in which it takes us to prepare an order to be shipped out, this does not include shipping time (typically 3-8 days).

We happily except returns and exchanges at the customers expense. We offer return and exchange labels for purchase.Returns and exchanges must be initiated within 14 days of delivery and shipped back to us within 14 days of delivery.-Returned and exchanged items MUST be returned back to us in original packaging, and in brand new condition.
EX. NO tarnishing, NO scratches, and undamaged.-ANY items returned to us with visual wear will receive a 20% deduction from their refund.-ANY packages sent back to us due to customer error when inputing their shipping address will receive a 20% deduction from their refund.

MISSING PACKAGES:

We would love to help track down a package for you but unfortunately when a package is lost/stuck at a location/ taking longer than normal, you are responsible for filing a claim with your local post office, we are unable to do this for you.

CHANGES TO ORDERS/ADRESSES:

If you need to change something on your order or address please email us at novalishop@yahoo.com! Most of the time we will catch it before we ship your package.

DAMAGED ITEM(S):

If you received a damaged item(s) please reach out to us within 2 days of the marked delivery date and we will issue store credit or issue a replacement.

When you receive your item and it breaks/tarnishes or is defective within 1 week of the marked delivery date please reach out to us and we will issue a refund or a replacement. Any items that become broken/tarnished/defective AFTER 1 week of the marked delivery date will not be guaranteed to receive a store credit/ replacement.

EMAIL US: Novalishop@yahoo.com

We respond to all inquiries during our business hours, Tuesday-Friday 8AM-5PM. Our average response time is 24-48 hours.